This tip comes from a recent job I did for a new client. Well, the tip is not so much from the job, but what transpired while acquiring the job. Hence the title of this post – Too much information. The short story is this;
An email came in from a prospective client, through my website, asking me to give them a call to discuss a problem they were having with their safe.
Upon calling the client and discussing their problem, it was determined that I could help them with their problem. We then discussed fees, I was given the clients address and a time was setup to meet them at their premises.
The job ended up being pretty simple — the client had caught an object (in this case a coin tube) behind the safe door locking bolt causing a jam — so, the job went smoothly, I were paid and all ended well for everyone.
I bet you’re scratching your head, thinking this sounds pretty routine. Well, you’d be right (which is the reason for this post), but what I’m referring to is when too much information is given out by the client.
All too often do I talk to someone who offers too much information, and they may not even be aware they’re doing it.